Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at paddyintheelements@gmail.com.

Kitesurfing Equipment Demo

Please get in touch with us directly through this website or instagram and we will arrange a demo day as soon as we can. Weather permitting. 

Coming to a beach near you.

Returns

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  • The product can be resold at full price.


To start a return, you can contact us at paddyintheelements@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at paddyintheelements@gmail.com.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Shipping

Processing Time

  • As all our stock on the website is physically located in Galway, the processing time is minimal.
  • We will do our best to get your order out to you as soon as possible, and safely into your hands so you can get out and enjoy your time on the water.

Terms & Conditions

  • All orders over €100 qualify for free delivery and local delivery where applicable.

Shipping

  • In the Republic of Ireland, we will use An Post express delivery with a signature. We want to use a reliable courier service and who doesn't know their local postman Pat?

Local Pickup

  • It is possible to arrange local pickup from Barna Village in Galway. Please email us to arrange this. 

Local Delivery

  • We are happy to deliver in the West of Ireland straight to your door at no cost.
  • Your order will be delivered by Paddy, where you can get to know him and ask him any questions.
  • We want to get to know our local watersports enthusiasts. 
  • Delivery can be arranged through the website and we can find a time to suit when you'll be home.

As we are a start-up we have made the decision to only serve Ireland as an Island for the moment. We want to focus locally and deliver exceptional service to Ireland.

Buíochas as cuairt a thabhairt orainn. Lá maith agat!